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Ordering & Shipping Info

About Margie's

Privacy Policy

. By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of following the posting of changes to these terms (including the Privacy Policy) will indicate you accept those changes.

Ordering Information and Store Policies

Order Online with our Shopping Cart System or call us at: (559) 297-7840

Established in 1981, Margie's Doll House is owned by Margie and Don Napoletano. We accept Visa, Mastercard, Discover/Novus and American Express Cards. Convenient lay-away plans and automatic charge plans to your credit card are also available. Store hours are 10 am to 6 pm daily. Sundays from 11 am to 6 pm.  

Unless otherwise noted, when you order for items NOT in stock we may charge a minimum deposit of 25% or $10 per item, whichever is greater. The balance plus any shipping charges is due when we ship to you.

Return & Cancellation Policy For Online Order Sales:
We gladly accept returns on defective products or incorrectly shipped items within 7 days of receipt. Please call us to arrange return. The returned items will be replaced upon receipt of the return. Please order only what you want. Cancellation of an order may result in a cancellation fee of $10 per item. We do not accept cancellations after merchandise has shipped.

Shipping/Handling Policies:
We ship UPS ground to 48 US states. We ship all other shipments via air mail. Any free shipping mentioned applies only to 48 US states. We charge actual costs and no handling fee for ALASKA, HAWAII, CANADA and other.  INTERNATIONAL shipping is via air parcel.  Actual costs and no handling fees are charged.  Please advise of us any special customs instructions you may have. We will ship individual items as they arrive unless otherwise instructed.

Ordering by Phone:
You can call us at 559 297-7840 to place your order Monday - Saturday from 10 am to 10 pm and on Sunday from 11 am to 9 pm Pacific time.  If we are unable to take your call our voice mail will accept your message.

Layaway Plans:
We offer a sliding scale layaway plan from 30 to 90 days based on availability of doll and amount of purchase:

Up to $100....30 day plan.
1/2 down, balance due in 1 payment in 30 days.

$101 to 300......60 day plan.
1/3 down, balance payable in 2 equal payments over 60 days.

$301 +......90 day plan
1/4 down, balance payable in 3 equal payments over 90 days.

Layaways in default of payment schedule for more than 60 days shall be deemed canceled and all payments or deposits will be forfeited. Payments are not transferable. We do not issue refunds or issue credits to your credit card. We do not allow return or exchange of layaway items.

Automatic Credit Card payments:
The balance due on pre orders can be divided equally by the number months remaining until the scheduled last pre ordered item is due.

About Margie's Dollhouse:

Margie's Doll House is owned and operated by Margie and Don Napoletano. We have one walk-in store front location, a warehouse, and do an extensive mail order business generated through our ads in various Doll Magazines and the internet.

Our goal is to promote the hobby of collecting dolls, to keep the fun in the hobby and advance the knowledge of our customers as well as to learn from them. Service is our number one product. This is the one area of retailing that can be completely controlled by us.

We like to start with knowing our products well and sharing this information with our customers. We are not simple "order takers." We hand pick all the dolls we ship and package them well. We depend a great deal on word of mouth advertising. We have been in the Doll Business since 1982, having started in San Jose California and then  relocating in 1983 to our current location here in Clovis California.


Margie's Dollhouse Privacy Policy:

In connection with your use of our site, we collect two types of information: "Anonymous information" and "personally identifiable information."

Anonymous information refers to information we cannot tie back to a specific individual. This information, including your IP address (which is a number assigned by your internet service provider on a session by session basis to identify your computer so that the web pages you request can be sent to you), referral data (such as the address of the last URL you visited prior to clicking through to our sites), and browser and platform type (such as a Netscape browser on a Macintosh platform). We use this anonymous information to tailor our sites to the needs and interests of our visitors, and to improve our site by making it more responsive to those needs and interests. Again, this anonymous information does not identify you to us personally.

Personally identifiable information, is information which tells us specifically who you are, such as your name and postal address. We collect personally identifiable information about you when you order products or services through our sites, and if you enter any promotions or sweepstakes.

When you register for our mailing list, we ask for your name, address, zip code, and phone number. When you order products and services through our site, we collect all information necessary to fulfill that order, which would typically include your name, address, zip codes, e-mail address and credit card number, and we also use cookies to track the items you place in your shopping basket. A cookie is just an entry in a text file or folder in your hard drive. The cookie contains a unique ID number assigned to you and allows you to select a product, place it in your shopping basket and continue browsing through other products available on our site, without completing a separate order form for each product you select.

If you enter a contest, sign a guest book or otherwise provide information about yourself on our site, that information will be used to contact you in case you have won a contest or requested further information. It may also be used to compile geographical statistical information to learn where people who visit our sites come from.

Please be advised that any personally identifiable information you choose to post on the message boards or open forums that we make available can be viewed by all visitors to the site. Do not post any information that you do not want viewed by other users, and please contact us at if you want to have removed any personally identifiable information about you that has been posted by you or another.

How We Use Personally Identifiable Information

We will not sell or otherwise provide any of our visitors with personally identifiable information to any third party under any circumstances, unless (1) you consent to our doing so; (2) we have a need to share your information in order to provide the product or service you have requested; or (3) we must respond to a lawful subpoena, court order or other legal process. You have the ability to edit or delete your account information and preferences at any time, by sending a request for the deletion of your details to us by e-mail at

We may edit this policy from time to time. If we make any substantial changes to it, we will endeavor to notify you by posting a prominent announcement on our pages